🧼 Your Nails

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• Please make sure to give your hands a thorough wash before your appointment, this ensures your hands are clean, free from oils, cream or debris so we can start your appointment promptly and ensure the best adhesion for your nails.

• Please arrive with bare nails unless you're booked in for an infill.

• If you arrive with nails done by another tech, I am happy to work over them, there is however a chance I may need to remove them and start fresh depending on their condition and quality. please contact me beforehand if you are unsure.

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⏰ Timing & Lateness

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• Please arrive on time for your appointment, if you arrive late I may not have time to complete your service and as a result may have to turn you away.

• If you are running late please ensure you let me know before your appointment time. I have a grace period of 15 minutes if you are late, I understand life happens.

• If you are over 15 minutes late a late fee of £10 will apply.

• If I haven’t heard from you within 15 minutes of your appointment start time, your booking will be cancelled and your deposit forfeited and you will no longer be able to book again.

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📅 Reschedules & Cancellations

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• Please reschedule or cancel at least with 48 hours’ notice — otherwise, you will be charged a cancellation fee of 50% of the service cost automatically.

• Less than 24 hours’ notice will result in 100% of your appointment fee being charged.

• No-shows will be charged 100% and won’t be able to book again.

• Clients who cancel last minute more than once in a short time will be blocked from booking.

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💸 Payments

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• A £10 deposit is required to secure your appointment — this comes off your total.

• For the remainder of your service cost I accept cash or bank transfer.

• Please try to bring the correct amount when paying in cash.

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💔 Refunds & Repairs

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• Your satisfaction matters! If a nail needs a fix within 4 days, I’ve got you — it’s free. After 4 days, repairs start from £5. If damage is due to negligence, a repair fee applies.

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🧒 Visitors & Children

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• No children under 14 are permitted in the studio for safety reasons.

• I do not allow visitors, in special cases if you need a bit of moral support please let me know ahead of time.

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🤧 Illness & Allergies

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• Feeling unwell? Please let me know beforehand — we’ll reschedule.

• If you show up sick, I’ll have to ask you to rebook and you will lose your deposit. Let’s keep germs out of the nail room.

• Got allergies or sensitivities? Tell me in advance so I can prep properly.

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🚩 Health & Safety

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​I won’t be able to carry out your service if you present with any of the following:

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• Fungal or bacterial infections, which present as discolouration of the nail plate. 

• Open cuts, wounds, irritation or sores around the hands or nails.

• Severely damaged or lifted natural nails​.

• Warts or verrucas on the hands.

 

If any of the above are present at your appointment, I’ll have to politely decline the service for your safety — and recommend seeking medical advice first. Your nail health always comes first!

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💖 Respect My Space

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This is a safe, welcoming studio — and I like to keep it that way.

• No hate, no rudeness, no bad vibes please.

• If you make me uncomfortable during the appointment, I reserve the right to stop the service.

• Not in the mood to chat? Having a rough day? Just let me know — I offer quiet appointments.

• If there's anything I need to know during your service — comfort, preferences, concerns — please speak up. I want you to feel looked after.

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Thank You For Reading!

I know policies aren’t the most exciting part, but I really appreciate you taking the time to go through them. They’re just here to make sure we both have the best experience possible — comfy, clear, and full of good vibes. I can’t wait to see you in the studio and create something cute together!